What is Reputation Management?

 


Reputation Management is a service that helps businesses monitor, measure, and manage their online reviews. In today’s competitive landscape, it’s more important than ever for local businesses to know exactly what their customers are saying about them online and take the necessary steps to protect their brand. Customer reviews on sites like Google, Facebook and Yelp can influence consumer purchase decisions and have a direct impact on sales. Maintaining a positive online reputation is crucial for businesses and can improve brand perception, search engine rankings and overall sales.

Key Features at a Glance:

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Monitor What Customers are Saying Online

Track all of your clients' online reviews from the top review sites including Google, Yelp and Facebook so they can see what's being said about their business online.
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Measure Online Reputation with Daily Reporting

Our Daily Reputation Reports are personalized to give powerful insight into key metrics such as average star rating, total reviews, reviews by star rating and more.
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Setup Automatic Email Notifications

Track all of your reviews from the top review sites including Google, Yelp and Facebook so they can see what's being said about their business online.
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Respond to Reviews Quickly and Easily

Easily identify the who, when and where of reviews being posted so they can respond to customers in a timely manner.
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Stop Negative Reviews in Their Tracks

Prevent negative reviews from being posted by allowing customers to share their concerns directly and discreetly before posting publicly.
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Get More 5-star Reviews from Happy Customers

The best way to increase your ratings are by collecting more 5-star reviews from existing happy customers using our smart Review Request Form.
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Promote the Best Reviews on Social Media

Turn positive customer reviews into social marketing. They can easily highlight their best reviews by sharing them on Facebook and Twitter.
Statistics
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86%

86% of consumers read reviews for local businesses
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78%

78% of consumers trust online reviews as much as personal recommendations
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57%

57% of consumers will only use a business if it has 4 or more stars
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Why do Online Reviews Matter?

Online customer reviews are important for small businesses because they influence the way customers perceive their brand and who they want to do business with.

According to a Harvard Study, a one-star increase in your Yelp rating can lead to a 9% increase in revenue. Meanwhile, a one-star decrease in your overall Yelp rating could lead to a 5% loss in revenue. The bottom line is online customers reviews have a direct impact on a business's bottom line!

Source: Bright Local Local Consumer Review Survey | Online Reviews Statistics & Trends
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Pricing

Reputation is Priceless

No contracts. Cancel anytime. 100% satisfaction guaranteed.
 

One Time Report

$29
This is a one time reputation report. Purchase as often as you'd like!

Includes:
✓ Reputation Report ONLY

Service Add-on

$49/month
 Don't let bad online customer reviews destroy your business. Protect your reputation by monitoring your brand, deflecting negative reviews and increasing positive reviews.

Includes:
✓ Review Monitoring
✓ Reputation Report
✓ Automatic Email Notifications
✓ Respond to Reviews
✓ Social Sharing
✓ Review Request Form

$30 Discount Monthly with Website Subscription.

Service Only

$79/month
Don't need a new website but have an interest in Reputation Management? We can help!

Includes:
✓ Review Monitoring
✓ Reputation Report
✓ Automatic Email Notifications
✓ Respond to Reviews
✓ Social Sharing
✓ Review Request Form

Features Overview of Reputation Management

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✓ Review Monitoring - Track all of your client's online reviews from the top review sites including Google, Yelp and Facebook.
✓ Reputation Reports - Updated daily, our Reputation Management Reports give your client insight into key metrics such as Average Star Rating, Total Reviews, Reviews by Star Rating, and more.
✓ Automatic Email Notifications - Help your client keep track of new reviews and how they are performing with a daily report delivered right to their inbox.
✓ Respond to Reviews - Easily identify when, where, and by whom the reviews were left so your client can respond in a timely manner.
✓ Social Sharing - Your client can promote their best reviews by sharing them on social media with just a few clicks.
✓ Review Request Form - Help stop negative reviews before they go public and increase 5-star reviews with the Review Request Form embedded into their website.
 
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